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Website Terms & Conditions
Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.
These are the terms and conditions subject to which we allow you to use app and www.holisticgroup.com.pk (“Our Website”).
We are Holistic Group Of Companies (“the Company”), a company registered in Pakistan.
Our address is Plaza 2A, Floor 4 & 5، Commercial Area Sector C Bahria Town, Lahore.
No person under the age of 18 years may purchase the services or use Our Website. We look forward to seeing you again when you are over 18.
Please read these terms and conditions carefully and save it. If you do not agree with it, you should leave Our Website and stop using Our Website immediately. These terms and conditions regulate the business relationship between you and us. By visiting or using Our Website, or make an order for services, you agree to be bound by these terms and conditions. By using Our Website, you agreed to accept all terms and conditions written in here.
1. Interpretation
Unless the context clearly requires otherwise, the interpretation of these term shall be subject to the matters listed below.
1.1 a reference to one gender shall include any or all genders and a reference to the singular may be interpreted where appropriate as a reference to the plural and vice versa.
1.2a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.
1.3 the headings to the paragraphs of these term are inserted for convenience only and do not affect the interpretation.
1.4 any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
1.5 a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.
2. Accessing Our Website
2.1 Access to Our Website is permitted on a temporary basis only, and we reserve the right to withdraw or amend the service we provide on Our Website without notice. We will not be liable if for any reason Our Website is unavailable at any time or for any period.
2.2 From time to time, we may restrict access to some parts of Our Website, or our entire site, to users who have registered with us.
2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
2.4 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our absolute opinion/discretion you have failed to comply with any of the provisions of/in these terms of use.
2.5 You are responsible for making all arrangements necessary for you to have access to Our Website. You are also responsible for ensuring that all persons who access Our Website through your internet connection are aware of these terms, and that they comply with them.
3. Website Use
3.1 Only people who are 18 years old or older may create and use an account with Our Website.
3.2 You may not license or transfer any of your rights under these terms and conditions.
3.3 Our Website will ask you to make an account for yourself. Once you make that account, all your personal details will be stored in it and will be used when you avail any of the services. It is therefore requested to furbish true and correct information in the registration page so that we can serve you in the best possible manner.
3.4 You will use your account for booking the services. We would also request you to never use any others account for booking any service. The service provider will consider bookings from your account; therefore making that account liable for all that is being done from the account. We may fine you or take any legal action against you for illicitly accessing.
3.5 You agree to always provide us with accurate and complete info, including if you provide us with your names, address of you or your property, date of birth, email address. We shall use this information according to our Privacy Policy.
3.6 You agree not to share your account or login credentials with anyone. You shall not sell, transfer or allow any other person to access your account or login credentials. You shall be entirely responsible for maintaining the confidentiality of your account and login credentials.
3.7 You agree to notify us immediately if you become aware of any breach of security, including any loss, theft or unauthorised access or disclosure of your account or login credentials.
3.8 You may terminate or suspend your account at any time by contacting us at [email address].
4. Suspension, Termination
We may terminate or suspend your account if we determine, at our absolute discretion that:
4.1 you have violated or are violating any provisions of these terms;
4.2 Our Website have stopped or will stop offering any or all services in your area, or province;
4.3 terminating your account would be in best interest for the Company, the service providers or any third parties;
4.4 if your account is terminated, you will no longer have access to it, including not limited to, any of the data associated to the account, its contents, information, history or services. In case your account is terminated, the Company and any of our subsidiaries, partners, service providers, licensors or any other third parties related to us shall have no liability to you. We also reserve the right to terminate any other accounts you may have created or created in the future.
4.5 you hereby acknowledge that you have read, understood, considered and agree that creating and using any and all accounts that you created with the Company involves the risk that your account may be terminated or suspended and that, whenever you use the Our Website, you will bear the risk in mind and esteem to always adhere to the rules set forth in these terms and conduct yourself appropriately.
5. Content Posted by You
5.1 Any content published on Our Website by you can be used, reproduced, displayed, distributed or promoted by the Company.
5.2 By submitting any content including photographs, videos and text on Our Website, you are giving us the permission to publish it on Our Website and third party websites for our promotion purpose. It may be noted that your personal information will not be displayed anywhere without your prior permission.
5.3 However, you shall be solely responsible if any content, material, photographs or text is found to be defamatory or derogative or pornographic or violent or hurting the religious or cultural or social or political sentiment, the consequences whereof shall be to your cost.
5.4 You are solely responsible for any content that you submit or post on Our Website.
5.5 If the content submitted by you on Our Website is objectionable and fails to abide by the rules and terms and use of Our Website, we reserve the right to delete it and take strict actions of barring you from use of Our Website.
5.6 We are not liable to use and publish your submitted content i.e. reviews, feedback and suggestions and can be used unconditionally at our own discretion without any compulsion and commitment from your end.
5.7 While using Our Website, you must comply with all applicable laws, rules and regulations of the Pakistan, as well as the additional rules that govern to use of our services.
6. Areas of Operation and Services
6.1 Currently we operate in [NAE/ CITY/Province] but we are soon expanding and coming to other cities too.
6.2 If the Our Website does not cater services to your city, we request you to discontinue the use of Our Website.
6.3 If we do not provide services to your area, we shall not be liable for any deal done between you and the service provider.
6.4 Our services are available in few cities/area, as of now but shortly we’ll expand to other areas too. If you do not find us in your area, we will be unable to render our services in your area. The products and services are not meant for you and we suggest that you should leave the site immediately.
7. Services List
7.1 All our services are listed on Our Website.
7.2 Services and their prices may differ from areas to area.
8. Pricing
8.1 The price will be made clear to you on Our Website or otherwise, and may vary from time to time, by area. You agree to pay the price at the rates notified to you at the time you purchase the services.
8.2 Eligibility for any discounts is ascertained at the time you purchase the service and cannot be changed during the term of your order.
9 Refund, Cancellation Policy
9.1 Your service request may be rescheduled or cancelled anytime online through Our Website.
9.2 All fees payable for requests for information are non-refundable except the conditions mention in this clause. Any refund will be made using your original payment method.
9.3 The cancellation charges will be [5%] of the total order value.
9.4 If service request is cancelled [48] hours before the scheduled service time, the cancellation charges will NOT be applicable. If the service is cancelled after this, customer is liable to pay the cancellation charges If the order is booked within [48] hours of scheduled service appointment, then cancellation charges will be applicable anyways. If the service is cancelled from Our Website end, then the cancellation charges will NOT be applicable.
9.5 Due to any unforeseen circumstances or internal reasons, we reserve the right to cancel any order at any point of time, and will not be liable to anyone for the same.
9.6 If the visit is cancelled by the service professional then customer is NOT liable to pay cancellation charge.
9.7 To claim a refund or for further information please send an email to support@holisticgroup.com.pk
10 Pricing Errors
10.1 If we incorrectly state a price to you whether online or otherwise, we are not obliged to provide you services at that price, even if we have mistakenly accepted your offer to buy a service at that price, and we reserve the right to subsequently notify you of any pricing error. If we do this, you may cancel the order without any obligation to us and we will refund you any money you have paid us in full, or you may pay the correct price.
10.2 If you refuse to exercise either of these choices then we may cancel your order and will refund you any money you have paid us in full. We will always act in good faith in determining whether a genuine pricing error has occurred.
11 Taxes
11.1 We shall not be responsible or liable in any manner in relation to tax liability of a customer or a service provider.
11.2 You are solely responsible for you tax reporting as under the law. We do not provide any kind of tax related advice.
12 Agreement With Service Provider
12.1 The working relationship with the services providers shall be subject to the terms of the separate agreement.
12.2 However, the use of Our Website by service providers shall be subject to the terms of this Website.
13 Security of Our Website
If you violate Our Website we shall take legal action against you. You now agree that it will not, and will not allow any other person to:
13.1 modify, copy, or cause damage or unintended effect to any portion of the Our Website, or any software used within it;
13.2 link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
13.3 download any part of Our Website, without express written consent;
13.4 collect or use any product or service listings, descriptions, or prices;
13.5 aggregate, copy or duplicate in any manner any of the content or information available from Our Website, other than as permitted by these terms or as is reasonably necessary for your use of our Services;
13.6 share with a third party any login credentials to Our Website.
14 Data Protection
14.1 Our Privacy Policy sets out the terms on which we process any personal data we collect from you or that you provide to us when using the Our Website and which sets out information about the cookies we use on the Our Website.
By using Our Website, you consent to such processing and you warrant that all data provided by you is accurate.
15 Intellectual Property
15.1 All content and material available in any form available on Our Website is owned and controlled by us. The Website and its content, features and functionality, including, without limitation, information, software, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and the design, selection and arrangement thereof, are the exclusive property of the Company.
15.2 No right, title or interest in or to Our Website or any content is transferred to you and all rights not expressly granted are reserved. Any use of the Our Website that is not expressly permitted by these terms may be a breach of these terms and may violate copyright, trademark and other laws.
15.3 Our Website material and content is protected by copyright, trademark, patent, design and other laws of the Pakistan. You are not permitted to infringe intellectual property rights in any format, inclusive but not limited to use of our logo, domain name or content.
16 Restrictions
You may not under any circumstances:
16.1 Copy or print any of the content, whether licensed by us or otherwise, unless and to the extent it is for your own personal, non-commercial use and you must retain all trademark, copyright and other proprietary notices contained in and on any such content;
16.2 reproduce, download, modify, translate, add to, distribute, transmit, publish, perform, display, disclose, archive, upload, broadcast or sell, sublicense, index or exploit any part of the Website or the content thereon in any medium, either directly or through the use of any device, software, internet site, web-based service or other means, without our prior express written permission;
16.3 remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notices marked on the content or any digital rights management mechanism, device or other content protection measures either directly or through other means;
16.4 mirror, frame, screen scrape or deep link to any aspect of Our Website or access any content through technology or means other than those provided or authorized by us;
16.5 access the Our Website via any automated system, including, without limitation, by “robots,” “spiders,” “offline readers,” etc., or take any action that imposes, or may impose (as determined in our sole discretion), an unreasonable or disproportionately large load on our infrastructure;
16.6 Knowingly or recklessly upload invalid data or introduce viruses, worms, Trojan horses or other malware or software agents, whether harmful or not, to Our Website, or tamper with, impair, damage, attack, exploit or penetrate Our Website system or network, or otherwise attempt to interfere with or compromise the system integrity or security of Our Website or any connected networks, or take any action to impact the proper operation of Our Website and any person’s or entity’s use or enjoyment thereof;
16.7 bypass the measures we may use to prevent or restrict access to or use of Our Website, including by hacking into secured or non-public areas of Our Website, circumventing any geo-blocking mechanisms or otherwise;
16.8 use Our Website to collect any personally identifiable information, including account names and e-mail addresses, or use Our Website for any commercial solicitation purposes, without our prior express written permission; or
16.9 attempt to reverse engineer any aspect of Our Website or attempt to derive the source code (including the tools, methods, processes and infrastructure) that enables or underlies the Website, create any derivative works or materials of any kind using the Content, whether or not you intend to give away the derivative materials free of charge, or otherwise build a business utilizing any aspect of Our Website.
17 Severability
17.1 If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
17.2 We reserve the right at any time to make changes to terms and conditions and you shall be subject to the terms and conditions in force at the time you order any items from us.
18 Use of Personal Details
18.1 Our executives, employees, officers, managers, representatives and service providers have the right to call/ message you on the number and mail address shared by you unless requested by you.
18.2 The Company also holds the right to update and inform its users about new offers and services through Email and SMS.
19 No warranties
Our Website is provided “as is,” with all faults, and the Company express no representations or warranties, of any kind related to Our Website or the materials contained on Our Website. Also, nothing contained on Our Website shall be interpreted as advising you.
20 Limitation of liability
In no event shall the Company, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of Our Website whether such liability is under contract. The Company, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of Our Website.
21 Indemnification
You hereby indemnify to the fullest extent the Company from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.
22 Force Majeure
Neither the Company nor you shall be liable to the other for any delay or failure in performance under these terms, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.
23 Variations
23.1 The Company is permitted to revise these terms at any time as it sees fit, and by using Our Website you are expected to review these terms on a regular basis.
23.2 These terms may be revised, modified or amended from time to time without any notice to the users. Your continued usage of the Our Website will signify your compliance with the revised/ modified or amended policies.
24 Third party rights
These terms does not give any right to any third party
25 No Waiver
No waiver by us, in exercising any right shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
26 Relationship of parties
Nothing in these terms shall create a partnership, joint venture or agency or the relationship of employer and employee between us.
27 Dispute Resolution
In the event of a dispute arising out of or in connection with the provisions of these terms between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing litigation.
28 Contact Us
To contact us, please e-mail support@holisticgroup.com.pk
29 Language
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
30 Jurisdiction
These terms and conditions shall be interpreted according to the Laws of Pakistan and the parties agree to submit to the exclusive jurisdiction of the Pakistani courts.
31 Your Consent TO Accept These Terms
31.1 By using Our Website, it will be considered that you accept all the terms and conditions of Our Website. You can communicate with us through the Our Website and post content on it by writing a review, rating the services or mailing your feedback and suggestions to us. By indulging in any such activity, we will consider that you abide by the terms of use of Our Website.
31.2 If you do not agree or find the terms of use stringent to follow, please do not use Our Website.
32 Validity Date
These terms and condition are published on 21st November,2019 and effective from such date.

1 User Agreement & Privacy Policy
This Privacy Policy and User Agreement (“Agreement”) sets out how www.holisticgroup.com.pk (“Site”) uses and protects any information that you give to Holistic Group Of Companies (we/us) when you use this Site.
This Agreement sets out how we may use process and store your personal information. We may get that information from you or our partners, through contracts or other legal arrangements you have with us or our partners on behalf of us, in order to deliver contractual/legal obligations. In other cases, we will get that information from you with your permission and consent, or we may receive your personal information from third parties who you have given consent to pass this information on to us.
We may change this Agreement from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. By accessing this Site, you agree to be legally bound by and comply with this Agreement. By using the Site, you agree to the collection and use of information in accordance with this Agreement.
1. Our Details
Business name: Holistic Group Of Companies
Business’s Address: Plaza 2A, 4 & 5/F Sector C Commercial Bahria Town Lahore
Email: support@holisticgroup.com.pk
 Phone number: 042-111-111-333
 Website URL: SUPPORT@HOLISTICGROUP.COM.PK
2. Usage of Site
2.1. USAGE OF THE SITE WILL CONSTITUTE ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT 2 AGREE TO ABIDE BY THESE TERMS, YOU MAY NOT ENTER OR USE THE SITE.
2.2. The Site is provided to users who agree to abide by the terms and conditions of this Agreement. We reserve the right to change the nature of this relationship at any time. Users who violate the terms of this Agreement may be permanently banned from using this Site.
3. Content on the Site
3.1. Users of this Site should be aware that content on the Site may be protected by Copyright laws and international treaty provisions and must be treated like any other copyrighted material. It is not intended for public distribution or copying, absent the express permission of the Holistic Group of Companies.
3.2. You agree that you will not copy, download, rent, lease, sell, distribute, transmit, or otherwise transfer all or any portions of the content related to the Site or otherwise take any other action in violation of Holistic Group's copyright OTHER THAN THOSE EXPRESSLY AUTHORIZED BY THE HOLISTIC GROUP of COMPANIES, including, but not limited to, copy, use or transmission of data for solicitation and /or commercial purposes.
3.3. If you have a concern about copyrighted material hosted on this Site, please email us at SUPPORT@HOLISTICGROUP.COM.PK
4. Collection of information
We may collect information from you because we have a legal reason (allowed by law or under contract) to collect the information, or because you have consented for us to do so for a specific purpose. We collect certain information or data about you when you use this Site. This includes:
4.1. questions, queries or feedback you leave, including your email address if you send an email to us
4.2. your IP address, and details of which version of web browser you used
3 4.3. information on how you use the site, using cookies and page tagging techniques to help us improve the website
4.4. details to allow you to access our services and transactions, eg an email address (you’ll always be told when this information is being collected, and it will only be used for the purpose you provide it for) This helps us to:
4.5. improve the Site by monitoring how you use it;
4.6. respond to any feedback you send us, if you’ve asked us to;
4.7. provide you with information about local services if you want it.
We can’t personally identify you using your data.
5. Where your data is stored
5.1. We store your data on our secure servers in the Pakistan.
5.2. It may also be stored outside of Pakistan, where it could be viewed by our staff or suppliers.
5.3. By submitting your personal data, you agree to this.
6. Keeping your data secure
6.1. Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Although we use best practice to protect your personal data, we cannot guarantee the security of your data as it is transmitted and stored.
6.2. Any data you transmit is at your own risk.
6.3. We have procedures and security features in place to try and keep your data secure once we receive it.
6.4. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
6.5. Payment transactions are always encrypted.
7. Disclosing your information
We may share your personal information with third parties, either because you have consented to allow us to do so or for legal reasons, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.
8. Links to other websites
8.1. This Site contains links to and from other websites.
8.2. This Agreement only applies to this Site, and doesn’t cover other government services and transactions that we link to.
9. Following a link to another website
If you go to another website from this one, read the privacy policy and user agreement on that website to find out what it does with your information.
10. Following a link to this Site from another website
If you come to this Site from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.
11. Social Media
11.1. This Site and apps provide plug-ins to social media websites, including Facebook, Twitter, Google, Yahoo and LinkedIn (see our website and apps for an up to date list)
. 11.2. If you make use of, or log-in to, the social media features on this Site or apps, we may (depending on your privacy settings) access, use and 5 store information about you, including, but not limited to: your name, email address, gender, location, profile, picture, contacts, and any other information you have chosen to make available.
11.3. To find out more about the reasons and extent to which social media sites collect and process your data, or to change your privacy settings, please refer to your social media provider’s privacy policy.
12. Marketing
12.1. We use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list.
12.2. This Site, apps provide you with the opportunity to opt out of receiving promotional and marketing information.
12.3. You can exercise your right to prevent such processing by selecting the appropriate /opt out option.
13. The Internet
13.1. Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by browsing this Site and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
13.2. The transmission of information via the Internet is not completely secure. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted to this Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or processing.
13.3. This Site is covered by this Agreement. We do not accept any responsibility or liability for other sites’ privacy policies. If you access other websites using the links provided, please check their policies before submitting any personal information.
14. Cookies
This Site uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the server that you have returned to a specific page. To make this site simpler, we sometimes place small data files on your computer. These are known as cookies. By using this Site, you agree that we can place these types of cookies on your device. Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.
We may use any of the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of this Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to this Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to this Site, the pages you have visited and the links you have followed. We will use this information to make this Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
15. Your individual rights
You can find out what information we hold about you, and ask us not to use any of the information we collect. Your rights are as follows:
• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right to withdraw consent.
16. Retaining and deleting personal data
16.1. We will not retain your personal information for longer than required.
16.2. We will keep your personal information:
• Until we no longer have a valid reason for keeping it
• Until you request us to stop using it.
16.3. We may keep just enough of your personal information to ensure that we comply with your requests not use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer our customer.
17. Disclaimers and Limitation of Liability
17.1. Although we take reasonable steps to prevent the introduction of viruses, worms, “Trojan Horses” or other destructive materials to this Site, we do not guarantee or warrant that this Site or materials that may be downloaded from this Site are free from such destructive features. We are not liable for any damages or harm attributable to such features.
17.2. We are not liable for any claim or loss based on errors, omissions, interruptions or other inaccuracies neither on this Site, nor for any claim or loss that results from your use of this Site or your breach of any provision of this Agreement.
18. Termination
18.1. We reserve the right to terminate the Site and this Agreement at any time without notice for any reason, including, in the case of this Agreement, for your violation of any of its provisions.
18.2. The Limitation of Liability and Governing Law provisions of this Agreement shall survive any such termination.
19. Changes to this User Agreement
19.1. This Agreement is effective as of 21st Nov,2019 and will be in effect immediately after being posted on this page.
19.2. We reserve the right to update or change this Agreement at any time and you should check this Agreement periodically. Your continued use of the Site after we post any modifications to this Agreement on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified User Agreement.
19.3. If we make any material changes to this Agreement, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.
20. Governing Laws
This User Agreement will be governed by the laws of the Islamic Republic of Pakistan applicable to contracts made and performed there without regard to its conflicts of law principles.
21. Contact
If you have any questions about this Agreement, please contact us at: SUPPORT@HOLISTICGROUP.COM.PK
I HAVE READ AND UNDERSTAND THIS AGREEMENT AND AGREE TO BE BOUND BY ALL OF ITS TERMS.